Privacy Policy

Last Updated: March 2026

1. Introduction
   H S Detectives Agency Mumbai (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients. This policy explains how we handle personal data in compliance with the Digital Personal Data Protection Act (DPDPA) 2023.
2. Data Collection
   We collect minimal personal data including name, phone number, and email address when you submit an inquiry through our website, contact our Exotel IVR, or message our WhatsApp Business API.
3. Purpose of Processing
   Data is collected solely for:

Responding to investigative inquiries.

Sending case updates and booking consultations.

Maintaining secure records in our Zoho CRM.

4. WhatsApp Consent & Opt-Out
   By initiating a chat or pressing “1” during a call to H S Detectives Agency Mumbai, you provide explicit consent to receive automated messages via WhatsApp. You may opt-out at any time by replying “STOP”.
5. Confidentiality & Security
   As a private investigation agency, confidentiality is paramount. All data is end-to-end encrypted. We do not share, sell, or disclose client information to any third party unless required by Indian Law.
6. Contact Information
   For data queries, contact our Data Grievance Officer at: info@hsdetectives.com